Specialist Laser FAQs
Bystronic Laser maintenance & Support Frequently Asked QuestionsThe FAQ’s on the website are updated on a regular basis so please bookmark our site and if you have any questions that are not answered in the above FAQ’s, please do not hesitate to contact us.
Why should we choose you?
Companies choose us for a number of reasons, we are cost-effective, reliable and totally dedicated to our customers.
We are confident that once you make the move to Specialist Laser, you will be delighted with the bespoke service that you receive, not to mention the savings you will make.
You will have the reassurance of a company supporting you that appreciates downtime costs you money.
We believe we offer a competitive and comprehensive alternative in a market where to date you have had limited options and choice. Whilst we are aware that certain competitors will tell you we cannot compete with them, confidence comes from personal experience. We recommend you try our service and support for yourselves and make your own judgement.
It is our firm belief that you have nothing to lose and everything to gain.
Do we need a service contract for you to attend a breakdown?
Where are you based?
IF A MACHINE BREAKS DOWN YOU CANNOT SUPPLY PARTS - IS THIS CORRECT?
We have been told that whilst your service contracts are cheaper than competitors if a machine breaks down you cannot supply parts – is this correct?
No – we source 95% of parts.
We have found we save our current customers by not going direct to the manufacturer, but there are some parts you will have to purchase direct, we will give you the description and part numbers that you need to order.
The manufacturer cannot refuse to sell the parts direct to you. We also repair faulty parts instead of renewing them whenever possible, after full consultation with you.
Is there a mark up on parts you source?
No – we source the parts and you order and pay the supplier direct, we do not charge a mark up on any parts that we supply to you.
When you become a Specialist Laser customer we will recommend suppliers to you and you will find your maintenance costs are reduced .
Do you replace the optics at every service?
The optics do not always need replacing, we evaluate them at service and it may be that they just need cleaning and our engineers will take the time to assess them and where possible get maximum usage from them without you having to bear the cost of replacements at every service.
Will you train our operators?
An operator can undertake initial checks when a machine breaks down, we are happy to help you train the operator to know what to look for.
Is there a minimum call out charge?
No – you only pay for the time the engineers spend looking after you.
Are your Engineers Bystronic trained?
Our engineers have a minimum 15 years experience in ALL areas of servicing, maintaining and repairing Bystronic laser cutting machinery.
We are confident that you will be impressed with the engineers’ knowledge and competence and the service they provide.
What is involved in a service by one of your engineers?
Specialist Laser Engineers carry out your service to manufacturers guidelines. There is a full check-list which is given to you to be signed off at service completion.
We will strive to be your preferred maintenance support, by enhancing your customer satisfaction through competitively priced, high quality servicing and breakdown support, fast response to call outs and confidential and excellent customer service.
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